Refund policy

Last Updated: 20-01-2026

Welcome to SOBBA.
This policy explains how returns and refunds are handled when purchasing from Urban Sardine Lda.

1. Food Products & Right Of Withdrawal

Due to the nature of our products, returns are not accepted for food items once delivered.
In accordance with EU consumer law, the right of withdrawal does not apply to:
• Sealed food products that are not suitable for return for health protection or hygiene reasons, once unsealed after delivery.

2. Damaged, Defective Or Incorrect Products

If you receive a product that is:
• Damaged during transport
• Defective
• Incorrect
• With broken or compromised packaging upon delivery

Please contact us within 48 hours of receiving the order at:
hello@sobba.pt

Include:
• Your order number
• A description of the issue
• Clear photos of the product and packaging

If the issue is confirmed, we will offer a replacement or refund, at no additional cost.

3. Refunds

Refunds are only issued for products that are proven to be damaged, defective, or incorrect upon delivery.
Approved refunds will be processed using the original payment method.
Refund processing times may vary depending on the payment provider and financial institution.