Shipping policy

Last Updated: 20-01-2026

Welcome to SOBBA.
This policy explains how shipping and delivery are handled when purchasing from Urban Sardine Lda.

1. Shipping Destinations

We currently ship to European countries only, including Portugal (continental and islands), Spain and other EU countries.

We do not ship to destinations outside Europe.

2. Shipping Carrier

All orders are shipped via CTT (Portuguese Postal Service) or its international delivery partners.
Once dispatched, responsibility for delivery is transferred to the carrier.

3. Shipping Costs

Shipping costs are calculated automatically at checkout and depend on:
• The total weight of your items;
• The delivery destination.
Shipping fees are based on the prices charged by our carrier and may be updated at any time without prior notice, in accordance with changes applied by the carrier.
All applicable shipping fees are displayed before completing payment.

4. Order Processing

Orders are processed after full payment is received.
Once dispatched, you will receive an email confirmation with shipping details.
Processing times may vary during peak periods or holidays.

5. Delivery Times

Estimated delivery times are as follows:
• Portugal (continental and islands): ~2 business days
◦ For the Azores and Madeira, delivery times may be extended due to transportation limitations.
• Spain (Peninsula only): ~2 business days
◦ Shipments to Spanish islands (Canary Islands, Balearic Islands, Ceuta, Melilla) may require additional shipping time or customs processing.
• Other EU and non-EU countries: ~3 business days
◦ These are indicative delivery times for main destinations and do not include any customs clearance time, which may cause additional delays.
• Outside Europe: We do not ship to destinations outside Europe.

Customers may contact us for more specific information if required.

6. Customs Duties & Taxes (Europe – Non-EU Countries)

For shipments to European countries outside the European Union, orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.
These charges are not included in the product or shipping price and are the sole responsibility of the recipient.
Customs clearance procedures may also cause delivery delays, which are beyond Urban Sardine Lda’s control.

7. Order Delivery Issues

If your order has not been delivered, please contact us as soon as possible so we can assist you.
We kindly ask that any delivery issues are reported within 20 days from the shipping date, as after this period it may no longer be possible to open an investigation with the carrier.
Once an order has been handed over to the shipping carrier, responsibility for delivery lies with them. However, we will always do our best to support you and help resolve any issues quickly.
For support, please contact: hello@sobba.pt

8. Contact

For any questions related to shipping, please contact us at:
Email: hello@sobba.pt

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